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Institut Transportasi dan Logistik TRISAKTI
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PENGARUH KUALITAS LAYANAN DAN KEPUASAN PELANGGAN TERHADAP LOYALITAS PELANGGAN MELALUI KEPERCAYAAN PELANGGAN (Studi pada PT Garuda Indonesia Periode November 2024 - Mei 2025): laporan penelitian
Author(s)
: Danang Darunanto - Subandi - Rr. Endang Wahyuni - Deslida Saidah - SUMIRAHWATI - Nicky Ahmad Wijaya -
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THE EFFECT OF SERVICE QUALITY AND TICKET PRICES ON CUSTOMER SATISFACTION ON KM PASSENGER SHIPS. KELUD TRAVEL ROUTE JAKARTA –MEDAN
Author(s)
: Yahya Kuncoro - Sugiyanto - Diva Dhaffina Rico Putri - Reni Monika Sianturi -
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Service quality and timeliness: Empirical evidence on the parcel delivery service in Indonesia
Author(s)
: Prasadja Ricardianto - ENDRI ENDRI - Indra Adhitya Kurniawan - Ikawati Ikawati - Tri Gutomo - Eduard Alfian Syamsa Sijabat - Anisa Mahadita - I Gusti Ngurah Agung Eka Teja Kusuma - Tateki Yoga Tursilarini - Sri Yuni Murtiwidayanti -
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THE EFFECT OF CUSTOMER EXPERIENCE, SERVICE QUALITY, FACILITIES, CUSTOMER SATISFACTION AND LOYALTY ON INTERNATIONAL AIRPORT
Author(s)
: Alit Sodikin - Siti Maemunah - Mohammad Fadly V’delon Syam - La Ode Muhammad Izrullah Ismi -
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Customers Satisfaction of Port Services Hunimua Central Maluku
Author(s)
: Soemino Eko Saputro - Siti Maemunah - Febriyanti - Solikin - Saptana - Charlene Cleopatra Tanasale -
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Online Order Delivery on Customer Satisfaction
Author(s)
: Yuliantini - Siti Maemunah - Sri Rahardjo - Laurentius Bagus Permana - Mudjiarjo -
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THE EFFECT OF ON-TIME DELIVERY AND SERVICE QUALITY ON CUSTOMER SATISFACTION IN ORDER TO INCREASE CUSTOMER LOYALTY J&T EXPRESS EAST JAKARTA
Author(s)
: Alit Sodikin - Yuwono D. Sucipto - Muhammad Arif Wicaksono - Fayza Putri Hardiarto -
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Customer Satisfaction in the Registration Certification Process of Motor Vehicle Type Test
Author(s)
: Edhie Budi Setiawan - Prasadja Ricardianto - Rully Indrawan - Wendri Wijaya - Zaenal Abidin - Yana Tatiana -
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THE RELATIONSHIP BETWEEN SERVICE QUALITY, TIMELINESS OF ARRIVAL, DEPARTURE FLIP SHIP LOGISTICS AND PEOPLE AND CUSTOMER SATISFACTION: A CASE IN INDONESIA
Author(s)
: Edhie Budi Setiawan - Prasadja Ricardianto - Lilik Suryaningsih - Prima Widiyanto - Reza Fauzi Jaya Sakti - Nandan Limakrisna - ENDRI ENDRI - Mauludi Manfaluthy - Karnawi Kamar -
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THE SERVICE PERFORMANCE OF THE JAKARTA MANGGARAI STATION, INDONESIA
Author(s)
: Dinar Dewi Kania - Prasadja Ricardianto - Heri Subagyo - Muhammad Zaki Alam Yusrani - Denny Langas Siahaan -
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Evaluation of Operational Performance and the use of e-Business Technology for the Implementation of Supply Chain Management which has an Impact on Customer Loyalty at PT. DHL Global Forwarding Indonesia
Author(s)
: Edhie Budi Setiawan - Prasadja Ricardianto - Zaenal Abidin - Ellen Seasafira - Siti Maimunah -
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Kepuasan Pengguna Jasa Terminal Angkutan Umum di Bangka Selatan ; Users Satisfaction of Public Transport Terminal Services in South Bangka
Author(s)
: Prasadja Ricardianto - Sri Handayani - Siska Amonalisa Silalahi - Yana Tatiana - Sari Apriliani -
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Determining Optimal Marketing based on Market Attraction and Market Based Strategies by Considering Customer Life Time Network Value
Author(s)
: Suharto Abdul Majid - Yosi Pahala - Euis Saribanon - Prasadja Ricardianto - Sonya Sidjabat - Abdullah Ade Suryobuwono - Mochamad Arif Hernawan -
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Keterampilan pelayanan pelanggan
Author(s)
: Dian Artanti Arubusman - Euis Saribanon - Imam Ozali - Mustika Sari - Yulianti Keke - Aisyah Rahmawati - Lut Mafrudhoh - Veronica - Siska Amonalisa Silalahi - Hartini - Azmieti Kurnia Sinta - Mediany Kriseka Putri - Elvina - Yuan Badrianto - Eva Yuniarti Utami -
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THE INFLUENCE OF SERVICE QUALITY AND CUSTOMER SATISFACTION ON CUSTOMER LOYALTY SI CEPAT EKSPRES IN DKI JAKARTA
Author(s)
: Subandi - Indriyati - Fiqih Indrawan - Rendhie Andrian -
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THE STUDY OF LEAN CONCEPT USING VSM METHOD TO IMPROVE CUSTOMER SATISFACTION IN MODERN RETAILER
Author(s)
: Sigit Adhim Prasetyo - Muhammad Melvin Mauludin - Paul S Hutauruk - Sulistya Pribadi -
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Pengaruh Brand Image dan E-Service Quality Terhadap Keputusan Pembelian Melalui Kepuasan Konsumen Online Travel Agent Tiket.Com
Author(s)
: Indriyati - Marthaleina Ruminda Sitorus - Fransiska Tarinac -
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Customer Satisfaction In An Online Marketplace: A Case Study of ITL Trisakti Students
Author(s)
: Lira Agusinta - Aisyah Rahmawati - Novi Indah Susanthi - Marthaleina Ruminda Sitorus - Putri Ayu Lestari - Salsabila Fitri Alfaris -
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Investigating Local Brand Satisfaction: A Case Study of Bandung, West Java
Author(s)
: Marthaleina Ruminda Sitorus - Vina Meliana - Ignatius A Sumbogo - Purbanuara Parlindungan S - Sondang Sibue -
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Faktor – Faktor Yang Mempengaruhi Keputusan Pembelian Tiket Pesawat Pada Online Travel Agent
Author(s)
: Yulianti Keke - Purbanuara Parlindungan Sitorus - Marthaleina Ruminda Sitorus -
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