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Institut Transportasi dan Logistik TRISAKTI
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Subject :
"Service Recovery"
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THE EFFECT OF CO-CREATION SERVICE RECOVERY AGAINST REPURCHASE INTENTION MEDIATED BY CUSTOMER SATISFACTION SERVICE IN LION AIR IN JAKARTA
Author(s)
: Edhie Budi Setiawan - Yoanita Octora - Sri Maryani - Aulia Fitriyani -
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THE EFFECT OF SERVICE FAILURE ON CUSTOMER BEHAVIOR MEDIATED BY SERVICE RECOVERY IN BAGGAGE HANDLING SYSTEMS TERMINAL 3 SOEKARNO HATTA INTERNATIONAL AIRPORT
Author(s)
: Deslida Saidah - Yoanita Octora - Pawer Yezreel Sitorus - Desy Try Ellisa -
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THE EFFECT OF BRAND TRUST AND SERIVCE RECOVERY TO PURCHASE DECISION ON GARUDA INDONESIA DURING THE COVID-19 PANDEMIC
Author(s)
: Irwan Chairuddin - Erny Sulistyaningsih - Ayu Dhea Chaerani - Annisa Nur Azizah -
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