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Institut Transportasi dan Logistik TRISAKTI
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Subject :
"SERVQUAL"
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Pengembangan Instrumen Antecedent Gap ServQual
Author(s)
: Osman Arofat - Dewi Nusraningrum - Yuwono Sucipto Dwisilo -
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THE ANALYSIS OF PT. TIKI JALUR NUGRAHA EKAKURIR IN MAINTAINING SERVICE QUALITY AND CUSTOMER SATISFACTION ON CONSUMER’S LOYALTY INTERESTS DURING COVID-19 PANDEMIC
Author(s)
: Wynd Rizaldy - Agus Setiawan - Figo Fadhilla Azis - Arief Teguh Fulianto -
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CUSTOMER PERCEPTION ON KA COMMUTER LINE SERVICE QUALITY (STUDY CASE ON CONNECTING PASSENGERS OF KA COMMUTER LINE BEKASI TIMUR – MANGGARAI CONNECTING TO TANAH ABANG)
Author(s)
: Irwan Chairuddin - Sonya Sidjabat - Dine Tiara Puri - Farid Marzuqi -
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ANALYSIS OF INTEGRATED BUS TERMINAL SERVICES IN PULO GEBANG IN INCREASING CUSTOMER SATISFACTION
Author(s)
: Aswanti Setyawati - Suripno - Muhammad Nur Huda - Hendy Tannady -
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CUSTOMER PERCEPTION ON KA COMMUTER LINE SERVICE QUALITY (STUDY CASE ON CONNECTING PASSENGERS OF KA COMMUTER LINE BEKASI TIMUR – MANGGARAI CONNECTING TO TANAH ABANG)
Author(s)
: Irwan Chairuddin - Sonya Sidjabat - Dine Tiara Puri - Farid Marzuqi -
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CUSTOMER PERCEPTION ON KA COMMUTER LINE SERVICE QUALITY (STUDY CASE ON CONNECTING PASSENGERS OF KA COMMUTER LINE BEKASI TIMUR – MANGGARAI CONNECTING TO TANAH ABANG)
Author(s)
: Irwan Chairuddin - Sonya Sidjabat - Dine Tiara Puri - Farid Marzuqi -
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