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Institut Transportasi dan Logistik TRISAKTI
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THE EFFECT ON REPURCHASE INTENTION: COMPARISONS OF SERVICE QUALITY, REPUTATION, AND BRAND IMAGE (CASE STUDY: CITILINK AND LION AIR IN JAKARTA, INDONESIA)
Author(s)
: Edhie Budi Setiawan - Yoanita Octora - Rizqa Zhafira Khairi Aradena - Rayhan El Fajri -
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The Influence Between Customer Experience and Service Quality to Customer Satisfaction at Adisutjipto Airport Yogyakarta
Author(s)
: Aswanti Setyowati - Yoanita Octora - Devi Rahmadita - Dewi Chandra Kartika -
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ANALYSIS OF THE SERVICE QUALITY EFFECT ON GOJEK CUSTOMER’S SATISFACTION DURING PPKM LEVEL 1 COVID-19 IN THE EAST JAKARTA AREA
Author(s)
: Osman Arofat - Novi Indah Susanthi - Nafilah Diva Hilya Nisa - Fiki Ferlian -
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The Implementation of E-Government Service Quality “Inaportnet” At Tanjung Priok Port Authority Jakarta
Author(s)
: Suharto Abdul Majid - Yosi Pahala - HM Thamrin - Rahman - I Made Adnyana -
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Implementation of Health Protocol of Pandemic Covid 19 and Its Impact on Passengers’ Satisfaction; A Study on Indonesia Transportation Customer
Author(s)
: Dian Artanti Arubusman - Edhie Budi Setiawan - Prima Widiyanto - Zaenal Abidin - Deni Lukman Mustafa -
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PEMBERDAYAAN KARYAWAN DAN KUALITAS PELAYANAN PADA PERUSAHAAN PELAYARAN
Author(s)
: Yosi Pahala - Muh Kadarisman - Gatot Cahyo Sudewo -
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The Determinants of Port Servqual and Their Implications on the Container Port Performance: An Empirical Study on Container Terminal Ports in Indonesia
Author(s)
: Yosi Pahala -
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Customer Satisfaction of PT. JNE Express Jakarta during COVID-19 situation
Author(s)
: Lira Agusinta - Peppy Fachrial - Muhammad Diffa Ulhaq - Revaldi Al Bayhaqi -
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THE MODEL OF PATIENT SATISFACTION : SERVICE QUALITY, COMMITMENT, ANDDOCTOR'SOCB IN MILITARY HOSPITAL
Author(s)
: Sonya Sidjabat - Sri Widodo - Sri Yanthy Yosepha - Muhammad Dwi Satriyanto - Esti Liana - Agus Supinganto - Syaputra Artama - Peppy Fachrial -
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Service Quality Terhadap Loyalitas Pelanggan Online Melalui Kepuasan Pelanggan Pengguna Layanan Aplikasi Grab
Author(s)
: Indriyati -
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THE EFFECT OF PPKM POLICY AND SERVICE QUALITY ON PASSENGER SATISFACTION OF BATIK AIR IN THE COVID-19 PANDEMIC 2021
Author(s)
: Indriyati - Lis Lesmini - Olifia Hizriah Hidayat - Rewi Arzela Erson -
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KOMPETENSI DAN KUALITAS LAYANAN KARYAWAN TERHADAP KESELAMATAN PENERBANGAN
Author(s)
: Wynd Rizaldy - Agus Setiawan -
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LOYALITAS PELANGGAN SEBAGAI IMPLIKASI DARI KEWAJARAN HARGA YANG DI DETERMINASI OLEH PEMASARAN KERELASIAN DAN KUALITAS PELAYANAN PENERBANGAN BERJADWAL DOMESTIK
Author(s)
: Sandriana Marina -
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SERVICE QUALITY PARAMETERS BASED ON VASS XPRESS APPLICATION THAT AFFECT CUSTOMER SATISFACTION IN DETERMINING CUSTOMER LOYALTY IN COVID-19 PANDEMIC PERIOD (CASE STUDY IN SURAKARTA RESIDENCY)
Author(s)
: Lis Lesmini - Tri Mulyani Setyowati - Lingga Wishnu Pratama - Fauzi Fahrezi -
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PERSEPSI PELANGGAN TERHADAP SERVICE QUALITY GARUDA INDONESIA AIRLINES
Author(s)
: Tri Mulyani Setyowati - Linawati -
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KAJIAN PENGEMBANGAN LAYANAN PENGGUNA JASA TRANSJAKARTA PADA RUTE CILEDUK – TENDEAN
Author(s)
: Anton Ferdiansyah - Achmad Hamdi - Realiza -
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HOW TO ESTABLISH CUSTOMER TRUST AND RETENTION IN A HIGHLY COMPETITIVE AIRLINE BUSINESS
Author(s)
: Juliater Simarmata - Yulianti Keke - Veronica Silalahi - E Benkova -
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CUSTOMER LOYALTY AS THE IMPLICATIONS OF PRICE FAIRNESS DETERMINED BY RELATIONSHIP MARKETING AND SERVICE QUALITY OF AIRLINE SERVICES
Author(s)
: Sandriana Marina - Dwi Kartini - Diana Sari - Septiadi Padmasasmita -
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THE INFLUENCE OF RELATIONSHIP MARKETING AND SERVICE QUALITY ON PRICE FAIRNESS: EVIDENCE FROM AIRLINES SECTOR IN JAVA ISLAND INDONESIA
Author(s)
: Sandriana Marina -
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E-Service Quality dan Repurchase Intention Pada Travel Agent Online di Wilayah DKI Jakarta
Author(s)
: Sandriana Marina - Aswanti Setiawati - Nurun Ala Salehati -
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