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Institut Transportasi dan Logistik TRISAKTI
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THE INFLUENCE OF SERVICE QUALITY AND CUSTOMER SATISFACTION ON CUSTOMER LOYALTY SI CEPAT EKSPRES IN DKI JAKARTA
Author(s)
: Subandi - Indriyati - Fiqih Indrawan - Rendhie Andrian -
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The Level of Customer Satisfaction Toward Vehicle Terminal Handling Performed by The Port Service Provider
Author(s)
: Euis Saribanon - Rohana Sitanggang - Subandi - Paul Sipoh Hutahuruk -
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THE STUDY OF LEAN CONCEPT USING VSM METHOD TO IMPROVE CUSTOMER SATISFACTION IN MODERN RETAILER
Author(s)
: Sigit Adhim Prasetyo - Muhammad Melvin Mauludin - Paul S Hutauruk - Sulistya Pribadi -
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Pengaruh Brand Image dan E-Service Quality Terhadap Keputusan Pembelian Melalui Kepuasan Konsumen Online Travel Agent Tiket.Com
Author(s)
: Indriyati - Marthaleina Ruminda Sitorus - Fransiska Tarinac -
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The Implementation of Customs-Excise Information System and Automation Application in Logistic Companies at Soekarno-Hatta Airport, Indonesia
Author(s)
: Aditya Wardhana - Edhie Budi Setiawan - Prasadja Ricardianto - ERMAN NOOR ADI - Wafi Rabbani Rayansa - Marthaleina Ruminda Sitorus -
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INFLUENCE OF SERVICE QUALITY ON PASSENGER SATISFACTION AT HALIM PERDANAKUSUMA AIRPORT, JAKARTA, INDONESIA
Author(s)
: Hanifah - Sandriana Marina - Olfebri - Cecep Ruhiyat -
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Customer Satisfaction In An Online Marketplace: A Case Study of ITL Trisakti Students
Author(s)
: Lira Agusinta - Aisyah Rahmawati - Novi Indah Susanthi - Marthaleina Ruminda Sitorus - Putri Ayu Lestari - Salsabila Fitri Alfaris -
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Investigating Local Brand Satisfaction: A Case Study of Bandung, West Java
Author(s)
: Marthaleina Ruminda Sitorus - Vina Meliana - Ignatius A Sumbogo - Purbanuara Parlindungan S - Sondang Sibue -
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Loyalitas dan Kepuasan Penumpang pada Mass Rapid Transit
Author(s)
: Lira Agusinta - Masjraul Hidayat - Prasadja Ricardianto - Nurul Hidayati - Marthaleina Ruminda Sitorus -
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Determinants of airport train operational performance
Author(s)
: Lira Agusinta - Agus Setiawan - Prasadja Ricardianto - Salahudin Rafi - Abdullah Ade Suryobuwono - Heriyanto Wibowo - Edi Abdurachman - Siti Maemunah - ENDRI ENDRI - Peppy Fachria -
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The Influence Between Customer Experience and Service Quality to Customer Satisfaction at Adisutjipto Airport Yogyakarta
Author(s)
: Aswanti Setyowati - Yoanita Octora - Devi Rahmadita - Dewi Chandra Kartika -
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THE EFFECT OF CO-CREATION SERVICE RECOVERY AGAINST REPURCHASE INTENTION MEDIATED BY CUSTOMER SATISFACTION SERVICE IN LION AIR IN JAKARTA
Author(s)
: Edhie Budi Setiawan - Yoanita Octora - Sri Maryani - Aulia Fitriyani -
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The Effect of Price Fairness and Service Convenience on Customer Satisfaction and Its Impact on Customer Loyalty (Case Study of AirAsia Indonesia)
Author(s)
: Edhie Budi Setiawan - Yoanita Octora - Tusy Mayumartiana - A Aulia -
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Pengembangan Instrumen Antecedent Gap ServQual
Author(s)
: Osman Arofat - Dewi Nusraningrum - Yuwono Sucipto Dwisilo -
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ANALYSIS OF THE SERVICE QUALITY EFFECT ON GOJEK CUSTOMER’S SATISFACTION DURING PPKM LEVEL 1 COVID-19 IN THE EAST JAKARTA AREA
Author(s)
: Osman Arofat - Novi Indah Susanthi - Nafilah Diva Hilya Nisa - Fiki Ferlian -
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THE IMPACT OF CUSTOMER HANDLING ON SAFETY TOWARD THE CUSTOMER BEHAVIOR AND CUSTOMER SATISFACTION IN GARUDA INDONESIA AIRLINE
Author(s)
: Edhie Budi Setiawan - Prima Widiyanto - Yasmine Arifah Azizah Liling - Nuramwaalia -
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THE INFLUENCE OF E-PARKING AND THE OPTIMIZATION OF PARKING AREA TOWARDS SERVICE AND CUSTOMER’S SATISFACTION AT SOEKARNO HATTA AIRPORT
Author(s)
: Edhie Budi Setiawan - M. Iqbal Firdaus - Rifqi Fastantyo Putra - Stefanus Jati Wicaksono -
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BUILDING PASSENGER TRUST THROUGH IMPROVEMENTS OF SERVICE QUALITY (PRE-FLIGHT, IN-FLIGHT, AND POST-FLIGHT) AND PASSENGER SATISFACTION (A CASE STUDY OF CITILINK INDONESIA)
Author(s)
: Imam Ozali - Edhie Budi Setiawan - Iin Anggrayni - Arni Amalia -
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Implementation of Health Protocol of Pandemic Covid 19 and Its Impact on Passengers’ Satisfaction; A Study on Indonesia Transportation Customer
Author(s)
: Dian Artanti Arubusman - Edhie Budi Setiawan - Prima Widiyanto - Zaenal Abidin - Deni Lukman Mustafa -
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IMPLIKASI CORPORATE SOCIAL RESPONSIBILITY TERHADAP KEPUASAN PELANGGANPADA PT PELABUHAN INDONESIA II
Author(s)
: Yosi Pahala - Sri Untung - Andjar Budi Wibawanti -
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