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Institut Transportasi dan Logistik TRISAKTI
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Tingkat Kesesuaian Kinerja dan Harapan Pelanggan pada Terminal Peti Kemas Tanjung Priok
Author(s)
: Tedy Herdian - Fransisco Lambert - Marthaleina Ruminda Sitorus -
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SERVICE QUALITY TOWARDS REPURCHASE INTENTION MEDIATED BY CUSTOMER TRUST BATIK AIR INDONESIA
Author(s)
: Tito Warsito - Yoanita Octora - Raihanah Rahma Salsabila - Naura Hisna Qurratu’ain -
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The Influence Between Customer Experience and Service Quality to Customer Satisfaction at Adisutjipto Airport Yogyakarta
Author(s)
: Aswanti Setyowati - Yoanita Octora - Devi Rahmadita - Dewi Chandra Kartika -
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THE EFFECT OF CO-CREATION SERVICE RECOVERY AGAINST REPURCHASE INTENTION MEDIATED BY CUSTOMER SATISFACTION SERVICE IN LION AIR IN JAKARTA
Author(s)
: Edhie Budi Setiawan - Yoanita Octora - Sri Maryani - Aulia Fitriyani -
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Correlation of Service Provider Perspective and Customer Perspective with Customer Development in Lion Parcel
Author(s)
: Muhammad Iqbal Firdaus - Yoanita Octora - Hushila Yuliandiastary - Wahyu Septiowati -
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The Effect of Price Fairness and Service Convenience on Customer Satisfaction and Its Impact on Customer Loyalty (Case Study of AirAsia Indonesia)
Author(s)
: Edhie Budi Setiawan - Yoanita Octora - Tusy Mayumartiana - A Aulia -
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Pengembangan Instrumen Antecedent Gap ServQual
Author(s)
: Osman Arofat - Dewi Nusraningrum - Yuwono Sucipto Dwisilo -
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ANALYSIS OF THE SERVICE QUALITY EFFECT ON GOJEK CUSTOMER’S SATISFACTION DURING PPKM LEVEL 1 COVID-19 IN THE EAST JAKARTA AREA
Author(s)
: Osman Arofat - Novi Indah Susanthi - Nafilah Diva Hilya Nisa - Fiki Ferlian -
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Costomer Service dalam Bisnis Jasa Transportasi
Author(s)
: Suharto Abdul Majid -
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THE IMPACT OF CUSTOMER HANDLING ON SAFETY TOWARD THE CUSTOMER BEHAVIOR AND CUSTOMER SATISFACTION IN GARUDA INDONESIA AIRLINE
Author(s)
: Edhie Budi Setiawan - Prima Widiyanto - Yasmine Arifah Azizah Liling - Nuramwaalia -
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THE EFFECT OF PRICE AND PAID BAGGAGE TOWARDS CUSTOMER LOYALTY THROUGH PURCHASING DECISION OF LION AIR AIRLINE
Author(s)
: Edhie Budi Setiawan - Aisyah Rahmawati - Nurul Humaira - Cindy Novita Audria -
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THE ROLE OF CUSTOMER TRUST IN MEDIATING THE INFLUENCE OF BRAND IMAGE AND BRAND AWARENESS ON PURCHASE INTENTION IN INDONESIA AIRASIA EBUSINESS IMPLEMENTATION
Author(s)
: Edhie Budi Setiawan - Erni Pratiwi Perwitasari - Alysia Febrin - Widya Yuniar Putri -
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EFFECTS OF PRICE, QUALITY OF SERVICE, BRAND IMAGE AND FACILITIES ON THE CUSTOMERS’ DECISION IN A CONTAINER TERMINAL SERVICE (A STUDY IN PT. JAKARTA INTERNATIONAL CONTAINER TERMINAL IN 2021)
Author(s)
: Yosi Pahala - Muhammad Aldiansyah - I Komang Gana Bagus Nugraha - Jualiater Simarmata -
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IMPLIKASI CORPORATE SOCIAL RESPONSIBILITY TERHADAP KEPUASAN PELANGGANPADA PT PELABUHAN INDONESIA II
Author(s)
: Yosi Pahala - Sri Untung - Andjar Budi Wibawanti -
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The Determinants of Port Servqual and Their Implications on the Container Port Performance: An Empirical Study on Container Terminal Ports in Indonesia
Author(s)
: Yosi Pahala -
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E-Ticketing Service And Employee rofessionalism On Jabodetabek Krl Passenger Customer Satisfaction
Author(s)
: Adenan Suhalis - Rini Setiawati - Peppy Fachrial - Daniel Paundanan - Majraul Hidayat -
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Customer Satisfaction of PT. JNE Express Jakarta during COVID-19 situation
Author(s)
: Lira Agusinta - Peppy Fachrial - Muhammad Diffa Ulhaq - Revaldi Al Bayhaqi -
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ANALYSIS OF EFFECT OF QUALITY OF SERVICE ON CUSTOMER SATISFACTION ON FLIGHT OPERATION PT LION AIR IN TERMINAL I AIRPORT SOEKARNO HATTA
Author(s)
: Abi Prasidi - Agus Yuliyanto -
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CUSTOMER SATISFACTION OF CUSTOMERS WITH IMPROVING MENTAL SKILLS AND AWARENESS DISCUSSED BY HUMAN RESOURCES, ESPECIALLY IN THE FIELD OF TRANSPORTATION SERVICES
Author(s)
: Abi Prasidi - Agus Yulianto -
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THE EFFECT OF PRODUCT QUALITY AND EASE OF TRANSACTION TOWARDS CUSTOMER SATISFACTION ON SHOPEE MARKETPLACE
Author(s)
: Lira Agusinta - Abi Prasidi - Karina Novenita Hartanti - Perkasa Rafliansyah -
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