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Institut Transportasi dan Logistik TRISAKTI
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PENGARUH KUALITAS LAYANAN DAN KEPUASAN PELANGGAN TERHADAP LOYALITAS PELANGGAN MELALUI KEPERCAYAAN PELANGGAN (Studi pada PT Garuda Indonesia Periode November 2024 - Mei 2025): laporan penelitian
Author(s)
: Danang Darunanto - Subandi - Rr. Endang Wahyuni - Deslida Saidah - SUMIRAHWATI - Nicky Ahmad Wijaya -
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THE EFFECT OF WALKABILITY, ACCESSIBILITY, AND CONNECTIVITY TOWARDS PASSENGER’S SATISFACTION: A STUDY OF TRANSJAKARTA TRANSPORT SYSTEM AND ITS SUPPORTING PEDESTRIAN FACILITIES
Author(s)
: Aang Gunawan - Yolla Ayutia - M Atallariq - Finza Fatchi Al Banna -
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THE EFFECT OF SERVICE QUALITY AND TICKET PRICES ON CUSTOMER SATISFACTION ON KM PASSENGER SHIPS. KELUD TRAVEL ROUTE JAKARTA –MEDAN
Author(s)
: Yahya Kuncoro - Sugiyanto - Diva Dhaffina Rico Putri - Reni Monika Sianturi -
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Corporate image and service quality: Evidence from Indonesia Mass Rapid Transport
Author(s)
: Sandriana Marina - Olfebri - Prasadja Ricardianto - Theresye Yoanyta Octora - Krishnanda Pasha -
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Service quality and timeliness: Empirical evidence on the parcel delivery service in Indonesia
Author(s)
: Prasadja Ricardianto - ENDRI ENDRI - Indra Adhitya Kurniawan - Ikawati Ikawati - Tri Gutomo - Eduard Alfian Syamsa Sijabat - Anisa Mahadita - I Gusti Ngurah Agung Eka Teja Kusuma - Tateki Yoga Tursilarini - Sri Yuni Murtiwidayanti -
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THE EFFECT OF CUSTOMER EXPERIENCE, SERVICE QUALITY, FACILITIES, CUSTOMER SATISFACTION AND LOYALTY ON INTERNATIONAL AIRPORT
Author(s)
: Alit Sodikin - Siti Maemunah - Mohammad Fadly V’delon Syam - La Ode Muhammad Izrullah Ismi -
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Customers Satisfaction of Port Services Hunimua Central Maluku
Author(s)
: Soemino Eko Saputro - Siti Maemunah - Febriyanti - Solikin - Saptana - Charlene Cleopatra Tanasale -
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Online Order Delivery on Customer Satisfaction
Author(s)
: Yuliantini - Siti Maemunah - Sri Rahardjo - Laurentius Bagus Permana - Mudjiarjo -
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THE EFFECT OF ON-TIME DELIVERY AND SERVICE QUALITY ON CUSTOMER SATISFACTION IN ORDER TO INCREASE CUSTOMER LOYALTY J&T EXPRESS EAST JAKARTA
Author(s)
: Alit Sodikin - Yuwono D. Sucipto - Muhammad Arif Wicaksono - Fayza Putri Hardiarto -
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The Company Image at the Executive Dock of Merak Banten Port, Indonesia
Author(s)
: Prasadja Ricardianto - LIES LESMINI - Rika Maya Sari - Lilik Suryaningsih - Kusnadi - Abdullah Ade Suryobuwono -
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The Loyalty of Airport Railink Service Users with Satisfaction Mediation
Author(s)
: Prasadja Ricardianto - Widodo - Esti Liana - Denny Langas Siahaan - Aryo Erlangga -
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THE RELATIONSHIP BETWEEN SERVICE QUALITY, TIMELINESS OF ARRIVAL, DEPARTURE FLIP SHIP LOGISTICS AND PEOPLE AND CUSTOMER SATISFACTION: A CASE IN INDONESIA
Author(s)
: Edhie Budi Setiawan - Prasadja Ricardianto - Lilik Suryaningsih - Prima Widiyanto - Reza Fauzi Jaya Sakti - Nandan Limakrisna - ENDRI ENDRI - Mauludi Manfaluthy - Karnawi Kamar -
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THE SERVICE PERFORMANCE OF THE JAKARTA MANGGARAI STATION, INDONESIA
Author(s)
: Dinar Dewi Kania - Prasadja Ricardianto - Heri Subagyo - Muhammad Zaki Alam Yusrani - Denny Langas Siahaan -
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Employee Job Satisfaction and Organizational Performance on the National Shipping Company
Author(s)
: Prasadja Ricardianto - Veronica - Esti Liana - Weli Agus Setiawan - Imam Sonny -
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Customer relationship management and brand image: Empirical evidence from marine export company in Indonesia
Author(s)
: Prasadja Ricardianto - Arief Rahman - ENDRI ENDRI - Tri Iriani Eka Wahyuni - Ferdy Trisanto - Lisda Rahmasari - Sofwan Farisyi - Putri Akhsa Nabila - Moejiono Moejiono - Muhammad Taris Hasibuan -
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Kepuasan Pengguna Jasa Terminal Angkutan Umum di Bangka Selatan ; Users Satisfaction of Public Transport Terminal Services in South Bangka
Author(s)
: Prasadja Ricardianto - Sri Handayani - Siska Amonalisa Silalahi - Yana Tatiana - Sari Apriliani -
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Passenger perception of commuter line service quality in Indonesia
Author(s)
: Aang Gunawan - Prasadja Ricardianto - ENDRI ENDRI - Ikawati Ikawati - Tateki Yoga Tursilarini - Kukuh Setyo Priyanto - Efendhi Prih Raharjo - Sunit Agus Tri Cahyono - Achmad Nururrochman Hidayatulloh - Akhmad Purnama -
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Job Satisfaction and Employee Turnover: Analysis Recruitment, Career Development, Organizational Culture
Author(s)
: Primadi Candra Susanto - Ni Nyoman Sawitri - Dewi Susita -
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Analysis of Job Satisfaction and Remuneration on Employee Engagement Crewing at Shipping Line
Author(s)
: Primadi Candra Susanto - Naik Henokh Parmenas - Sugeng Suroso - Zahara Tussoleha Rony -
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Impact of loading and unloading productivity on service user satisfaction
Author(s)
: Prasadja Ricardianto - Edi Abdurachman - Muhammad Thamrin - Heri Subagyo - ENDRI ENDRI - Esterlinus Edwin Lermatan - Antoni Arif Priadi - David Sirait - Tri Iriani Eka Wahyuni - Rosliawati Achyani Kosman -
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