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Supplier performance assessment: Empirical evidence in Indonesian freight forwarding companies
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Abstract: This research aimed to assess the results of two vendors used by the company in the
shipping process of export goods. Two leading suppliers for one similar activity had caused
more difficulties in the monitoring and controlling activities of DHL Global Forwarding
Indonesia. This research used qualitative and quantitative methods, with the Analytic
Hierarchy Process decision-making method using 36 internal staff members as the sample.
Through a qualitative calculation method by distributing questionnaires to the existing
suppliers, namely Monang Sianipar Kargo and Andima Transportindo, it was found that the
weighted score for Monang Sianipar Kargo was 22.84 and for Andima Transportindo was
10.66. Subcriteria and indicators should be prioritized in the criteria of Price and service,
significantly to improve the performance of problematic suppliers. This research recommended
using the Analytic Hierarchy Process for assessment since it facilitated the research
development by the opinion of the company’s experts. Such a finding implied that a policy
from the management was needed in the assessment of suppliers. As an implication, it was
necessary to assess all suppliers cooperating with DHL Global Forwarding Indonesia by using
actual data from the current month.
Keywords: export cargo delivery; performance assessment; freight forwarding company;
priority suppliers
Sonya Sidjabat - Personal Name
Achmad Nururochman Hidayatulloh - Personal Name
Endro Winarno - Personal Name
Soetji Andari - Personal Name
Trilaksmi Udiati - Personal Name
Tateki Yoga Tursilarini - Personal Name
ENDRI ENDRI - Personal Name
Muhammad Wisanggeni Ariohadi - Personal Name
Prasadja Ricardianto - Personal Name
Muhammad Ainur Rofiq - Personal Name
Achmad Nururochman Hidayatulloh - Personal Name
Endro Winarno - Personal Name
Soetji Andari - Personal Name
Trilaksmi Udiati - Personal Name
Tateki Yoga Tursilarini - Personal Name
ENDRI ENDRI - Personal Name
Muhammad Wisanggeni Ariohadi - Personal Name
Prasadja Ricardianto - Personal Name
Muhammad Ainur Rofiq - Personal Name
NONE
electronic file
2024
Journal of Infrastructure, Policy and Development 2024, 8(9), 6296.
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