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Strategi Pengelolaan Bandar Udara Sultan Muhammad Salahuddin Melalui Kompetensi dan Disiplin Karyawan Berkontribusi pada Level Of Service
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Based on the observation in Sultan Muhammad Salahuddin Bima Airport, West Nusa Tenggara,
several problems were found; the check-in counters were often disrupted or damaged, damage
luggage could occur due to porters, incompetent employees in some fields, and indiscipline
employees as the act of not paying attention to the company’s regulation. This study aims to
determine the strategy for managing employees’ competencies and discipline at work that could
contribute to the level of service at this airport and to which extent the role of employees’
competencies and discipline could increase the level of service. This study used SWOT analysis
and interview as the research method. The results of the study show that the position of the
airport is in a strong competitive position. Sultan Muhammad Salahuddin Bima airport
should continue its effort to improve its employees’ capabilities, discipline at work and
to provide the supporting facilities of all aspects including increasing airport capacity and
improving the human resources quality of airport management.
Khaimatul Hasanah - Personal Name
Salahudin Rafi - Personal Name
Suharto Abdul Majid - Personal Name
Lira Agusinta - Personal Name
Jermanto Setia Kurniawan - Personal Name
Dinar Dewi Kania - Personal Name
Salahudin Rafi - Personal Name
Suharto Abdul Majid - Personal Name
Lira Agusinta - Personal Name
Jermanto Setia Kurniawan - Personal Name
Dinar Dewi Kania - Personal Name
Vol. 10 , No. 03, November 2023
2442-3149
NONE
electronic file
ITL Trisakti
2023
Jakarta
E ISSN 2442-3149 | P ISSN 2355-472X
https://journal.itltrisakti.ac.id/index.php/jmtranslog
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG)
Vol. 10 , No. 03, November 2023
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