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PERFORMANCE MEASUREMENT USING PERFORMANCE PRISM METHOD: EMPIRICAL EVIDENCE OF A NATIONAL LOGISTIC COMPANY IN INDONESIA
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The aim of this descriptive explorative research was to identify the performance aspects namely
satisfaction, participation, tricks, procedures and competence of each stakeholder of the national
logistic company named Dinamika Muda Mandiri in Jakarta, Indonesia. Some problems related to
logistic were the indication of bottleneck in the warehouse performance process which led to high lead
time as well as the absence of warehouse performance evaluation. This research was analyzed using
the method of Performance Prism with the supporting method of Analytical Hierarchy Process and
with measurable factors such as satisfaction and contribution of stakeholder, strategy, process, and
capability. The conclusion of this research with the aid of Analytical Hierarchy Process method was
that in general the company warehouse of Dinamika Muda Mandiri could do the job well in accordance
with the wish of stakeholders, like management and investors, but it needed to be improved in the
customer side. Performance Measurement using the method of Performance Prism was expected to be
periodically reviewed in order that the performance variables and Key Performance Indicators could
be aligned with the recent condition progress.
Muflih Dhia Yudhistira - Personal Name
Prasadja Ricardianto - Personal Name
Nofrisel - Personal Name
Zaenal Abidin - Personal Name
Lis Lesmini - Personal Name
Prasadja Ricardianto - Personal Name
Nofrisel - Personal Name
Zaenal Abidin - Personal Name
Lis Lesmini - Personal Name
2582-2292
NONE
electronic file
English
International Journal of Research in Commerce and Management Studies
2022
INDIA
Vol. 4, No. 06 November-December; 2022 Page. No. 61-74
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