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Digitalization and logistics service quality: Evidence from Indonesia national shipping companies
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The research aimed to know the impact of electronic delivery orders and logistics digitalization
on the import document activities mediated by logistics service quality in the national shipping
lines, especially the members of Regional Container Lines. Several logistics companies in Indonesia have now begun to utilize digital technology supported by the national logistics ecosystem
platform to advance logistics activities, to assist logistics processes in all sectors, including the
industrial sector. Shipping, especially by sea shipping. One of the research problems, among others, is that the TSJ/T3 terminal still uses manual delivery orders. The research used the path analysis method and Sobel test with a random sample of 102 PT Bhum Mulia Prima customers. The
result of the study showed that electronic delivery orders and logistics digitalization partially contribute to the import document activities through logistics service quality. Furthermore, logistics
service quality as the intervening variable strengthened the contribution of an electronic delivery
order to the import document activities. Testing is also needed by comparing digital systems between the shipping companies that still do not use manual documents and those that have used
online processes in import activities.
Prasadja Ricardianto - Personal Name
Andjar Budi Wibawanti - Personal Name
Esa Setia Wiguna - Personal Name
Saptana Tri Prasetiawan - Personal Name
Okin Ringan Purba - Personal Name
Atong Soekirman - Personal Name
Edi Abdurachman - Personal Name
Yosi Pahala - Personal Name
Elvira Christy - Personal Name
ENDRI ENDRI - Personal Name
Andjar Budi Wibawanti - Personal Name
Esa Setia Wiguna - Personal Name
Saptana Tri Prasetiawan - Personal Name
Okin Ringan Purba - Personal Name
Atong Soekirman - Personal Name
Edi Abdurachman - Personal Name
Yosi Pahala - Personal Name
Elvira Christy - Personal Name
ENDRI ENDRI - Personal Name
2561-8156
NONE
electronic file
English
Growing Science
2023
Canada
7 (2023) 781–790
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