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Perceived of ease of use and usefulness: Empirical evidence of behavioral intention to use QR code technology on Indonesian commuter lines
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This study aims to estimate the factors determining the perceived behavioral Intention to use the
QR code on a smartphone in the commuter line tap-in tap-out ticketing process as an alternative
payment. The rapid growth of information technology in the last two decades had become a factor
that encouraged individuals and groups to utilize information technology from devices or technological tools as effectively and efficiently as possible to facilitate the activities and business processes being carried out. This research used the probability sampling technique with a random
sampling of 100 commuter line passengers. In addition, this research used the data analysis technique of the Structural Equation Model-SmartPLS3.0. The results indicated that perceived compatibility and enjoyment significantly affected the perceived ease of use and usefulness in the
consumer's behavioral Intention to use QR Code technology on smartphones as a substitution for
purchasing commuter train tickets. However, the three other variables, perceived convenience,
self-efficacy, and enjoyment, do not significantly influence the usefulness of using QR Code
Technology on smartphones as an alternative for purchasing commuter tickets, and neither do the
technological knowledge and perceived compatibility.
Prasadja Ricardianto - Personal Name
Sunit Agus Tri Cahyono - Personal Name
Sri Yuni Murtiwidayanti - Personal Name
Tri Gutomo - Personal Name
Ikawati Ikawati - Personal Name
Abdullah Ade Suryobuwono - Personal Name
Difa Bagas Atmaja - Personal Name
Ocky Soelistyo Pribadi - Personal Name
Atong Soekirman - Personal Name
ENDRI ENDRI - Personal Name
Sunit Agus Tri Cahyono - Personal Name
Sri Yuni Murtiwidayanti - Personal Name
Tri Gutomo - Personal Name
Ikawati Ikawati - Personal Name
Abdullah Ade Suryobuwono - Personal Name
Difa Bagas Atmaja - Personal Name
Ocky Soelistyo Pribadi - Personal Name
Atong Soekirman - Personal Name
ENDRI ENDRI - Personal Name
2561-8156
NONE
electronic file
English
Growing Science
2023
Canada
Volume 7 Issue 4 pp. 1815-1828, 2023
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