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Risk Management in the Handling of Human Remains in Cargo at PT Dharma Bandar Mandala Soekarno Hatta
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This study aimed to analyze the risk management process for the special cargo of
human remains. This qualitative study using a case study was conducted in a Freight
Forwarding Companies in Indonesia. The data were obtained from observations,
relevant documents and interviews. The result revealed the strategies used for risk
management of transferring human remains in the company, including identifying the
possible risks and preparing the actions. The company determined that the potential
problems are the incompleteness of documents, unavailability of flight schedule,
unresponsive cargo agent, coffin damage, and pick up of the coffin by the deceased’s
family. To handle these risks, the company confirmed that the family or the related
party had completed the documents, managed to send the human remains to the
family or responsible parties soon, contacted the family to pick the human remains
up immediately, apologized to the customers if there were any mishaps and gave
sanctions to the irresponsible crews.
Tri Mulyani Setyowati - Personal Name
Okin Ringan Purba - Personal Name
Sri Handayani - Personal Name
Agti Amanda Widyasanti - Personal Name
Sherlita Herma Oktavia - Personal Name
Aditya Wardana - Personal Name
Okin Ringan Purba - Personal Name
Sri Handayani - Personal Name
Agti Amanda Widyasanti - Personal Name
Sherlita Herma Oktavia - Personal Name
Aditya Wardana - Personal Name
NONE
electronic file
English
2023
Jakarta
ICASI
International Conference on Advance & Scientific Innovation
Volume 2023
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