Pengaruh Pelayanan dan Fasilitas Digital Terhadap Kepuasan Penumpang di Bandara Internasional Kualanamu

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Pengaruh Pelayanan dan Fasilitas Digital Terhadap Kepuasan Penumpang di Bandara Internasional Kualanamu

Kualanamu International Airport has implemented digital facilities to improve services to passengers. The purpose of this study is to identify the effect of passenger services and digital facility to passenger’s satisfaction at Kualanamu International Airport, Medan. The study applied quantitative method by distributing questionaires with google form to 100 sample of Kualanamu International Airport domestic passengers. The result of the study shows that there is a very strong correlation between passenger services and digital facility to passenger’s satisfaction. The contribution value of service quality and digital facility is 77,1% towards passenger’s satisfaction at Kualanamu International Airport, Medan.

Statement of Responsibility

Author(s)

Ok Yoga Syah Putra - Personal Name
Sarinah Sihombing - Personal Name
Chaidir Tasran - Personal Name

Edition

Call Number

ISBN/ISSN

0215-9066

Subject(s)

pelayanan

Classification

NONE

Series Title

GMD

electronic file

Language

Publisher

WARTA ARDHIA

Publishing Year

2020

Publishing Place

Jakarta

Collation

Specific Detail Info

WARTA ARDHIA Jurnal Perhubungan Udara p-ISSN: 0215-9066 (print), e-ISSN: 2528-4045 (online), www.wartaardhia.com

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