Ok Yoga Syah Putra Primary Author Sarinah Sihombing Additional Author Chaidir Tasran Additional Author

Kualanamu International Airport has implemented digital facilities to improve services to passengers. The purpose of this study is to identify the effect of passenger services and digital facility to passenger’s satisfaction at Kualanamu International Airport, Medan. The study applied quantitative method by distributing questionaires with google form to 100 sample of Kualanamu International Airport domestic passengers. The result of the study shows that there is a very strong correlation between passenger services and digital facility to passenger’s satisfaction. The contribution value of service quality and digital facility is 77,1% towards passenger’s satisfaction at Kualanamu International Airport, Medan.