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The Effect of Passengers Satisfaction to Service Quality in Batik Air
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This research aims to find out the significant influence of passengers satisfaction to service quality in Bati Air and the dominant variable in Pre-Flight, In-Flight, and Post-Flight toward passenger’s satisfaction in Batik Air. The data was taken from 110 passengers who have used Batik Air. The data was analyzed by using judgmental sampling. The results of this research shows that the variable Pre-Flight, in-Flight, and Post-Flight have significant effect to passenger satisfaction. The Post-Flight has the crucial effect to complacency of Batik Air passengers.
Amal Fathullah - Personal Name
Andre Ferdian - Personal Name
Yoanita Octora - Personal Name
Gena Bijaksana - Personal Name
Oce Prasetya G - Personal Name
Andre Ferdian - Personal Name
Yoanita Octora - Personal Name
Gena Bijaksana - Personal Name
Oce Prasetya G - Personal Name
2622-5778
NONE
electronic file
English
ITL Trisakti
208
GROSTLOG 2018
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