Pengembangan Instrumen Antecedent Gap ServQual

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Pengembangan Instrumen Antecedent Gap ServQual

By applying ServQual descriptive analysis,in the midst of stiff competition among airlines competitive advantage is the ultimate reference for its cabin crews

Statement of Responsibility

Author(s)

Dewi Nusraningrum - Personal Name
Osman Arofat - Personal Name
Yuwono Sucipto Dwisilo - Personal Name

Edition

Call Number

ISBN/ISSN

2355-4721

Subject(s)

customer satisfaction
antesenden gap ServQual
satisfaction flight attendant

Classification

NONE

Series Title

GMD

electronic file

Language

Indonesia

Publisher

Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG)

Publishing Year

2014

Publishing Place

Jakarta

Collation

Specific Detail Info

Vol. 01 No. 01, Maret 2014

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