Wafi Rabbani Rayansa Primary Author Edhie Budi Setiawan Additional Author Marthaleina Ruminda Sitorus Primary Author Prasadja Ricardianto Additional Author Aditya Wardhana Additional Author ERMAN NOOR ADI Additional Author

This research aimed to know the implementation of utility quality, information quality and service interaction quality which have impacts on the trust of Customs-Excise Information System and Automation application users moderated by the user satisfaction in the logistic companies at the Cargo Terminal of Soekarno-Hatta Airport. The main problems were that in the operational activities a shift of cargo flow occurred in document administration and that the payment should be made manually since the Customs-Excise Information System and Automation was still in the maintenance. This research used the analysis method of Structural Equation Modeling with SmartPLS as the tool of analysis. The research sample included as many as 198 respondents working in some logistic companies at the Cargo Terminal of SoekarnoHatta Airport. In order to increase the contribution of utility quality, information quality and service interaction quality to user trust through user satisfaction, the application service provider should make the users feel satisfied and believe that the application has good benefits. The key finding of this research was that the information service system provider would also keep conducting periodic evaluation through a survey of satisfaction, thus the incoming suggestions and criticisms would improve the logistic service activities especially export and import.