Yosi Pahala Additional Author Duyesna Perawati Additional Author Theodora Yubilia Lusianus Primary Author Tsara Tri Putri Additional Author

This study presents a methodology for evaluating container terminal performance in terms of efficiency and effectiveness. An empirical research was conducted at the Tanjung Priok container port to assess its performance and illustrate the applicability of the suggested framework. A descriptive research method with a qualitative approach was used in this study. Because the goal of this research is to determine the impact of technology on the efficiency and effectiveness of container services in Tanjung Priok, professionals were asked to provide data not only on logistics, ports, and throughput, but also on daily logistics space, ports, efficiency, and effectiveness in harbor. Every year, there is a growth, indicating that container services using system technology have increased in speed and accuracy, as well as effectiveness and efficiency.