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The Implementation of E-Government Service Quality “Inaportnet” At Tanjung Priok Port Authority Jakarta
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The objective of this research is to analyze the effect of e-government service quality on the customer satisfaction of Inaportnet System users served by Port Authority Office of Tanjung Priok Jakarta. There are four dimensions to analyze the customer satisfaction with e-government service quality as follows: efficiency, trust, reliability and supporting facilities. The method used is quantitative research with sample to be taken is n = 70 selected respondents. The data is analyzed by using linear regression analysis technique.
The results of the research are: first, there is a positive correlation between efficiency and customer satisfaction which has significant and strong relationship; second, there is a positive correlation between trust and customer satisfaction which has significant and strong relationship; third, there is a positive correlation between reliability and customer satisfaction which has significant and strong relationship; fourth, there is a positive correlation between supporting facilities and customer satisfaction which has significant and strong relationship; fifth, there is a positive correlation among efficiency, trust, reliability and supporting facilities and customer satisfaction which has significant and strong relationship.
The conclusion of this research is that the Inaportnet customer satisfaction of Tanjung Priok Port of Jakarta could increase as the effect of improvements in efficiency, trust, reliability and supporting facilities of e-government service quality.
Suharto Abdul Majid - Personal Name
Rahman - Personal Name
HM Thamrin - Personal Name
I Made Adnyana - Personal Name
Yosi Pahala - Personal Name
Rahman - Personal Name
HM Thamrin - Personal Name
I Made Adnyana - Personal Name
Yosi Pahala - Personal Name
NONE
electronic file
English
International Journal of Research in Business, Economics and Management
2019
International Journal of Research in Business, Economics and Management
Vol.3 Issue 2 March-April 2019
www.ijrbem.com
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