Suharto Abdul Majid Primary Author Rahman Primary Author HM Thamrin Primary Author I Made Adnyana Additional Author Yosi Pahala Additional Author

The objective of this research is to analyze the effect of e-government service quality on the customer satisfaction of Inaportnet System users served by Port Authority Office of Tanjung Priok Jakarta. There are four dimensions to analyze the customer satisfaction with e-government service quality as follows: efficiency, trust, reliability and supporting facilities. The method used is quantitative research with sample to be taken is n = 70 selected respondents. The data is analyzed by using linear regression analysis technique. The results of the research are: first, there is a positive correlation between efficiency and customer satisfaction which has significant and strong relationship; second, there is a positive correlation between trust and customer satisfaction which has significant and strong relationship; third, there is a positive correlation between reliability and customer satisfaction which has significant and strong relationship; fourth, there is a positive correlation between supporting facilities and customer satisfaction which has significant and strong relationship; fifth, there is a positive correlation among efficiency, trust, reliability and supporting facilities and customer satisfaction which has significant and strong relationship. The conclusion of this research is that the Inaportnet customer satisfaction of Tanjung Priok Port of Jakarta could increase as the effect of improvements in efficiency, trust, reliability and supporting facilities of e-government service quality.