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Passenger satisfaction and decision of repurchasing on rail transportation services
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The purpose of the study was to determine and
analyze the effect of train rates, comfort and timeliness on
passenger satisfaction and the impact of repurchase
decision of train transportation services for the Jenggala
Train on the Sidoarjo‐Mojokerto route, at East Java,
Indonesia. The main problem, there are complaints about
unsatisfactory service, inaccuracy of departure and arrival
time at the station aim. Also, the passenger capacity
provided is large, but the volume transport is still minimal
and there is no data on passengers who make repeat
purchases. The sample are 100 Jenggala train crossing
service Sidoarjo‐Mojokerto passengers. Method of data
analyze used path analysis. The result showed that the
changes of rate amount, experience of passenger comfort,
and timeliness of train travel had major impact on the
decision of repurchase. As a theorithical and practical
implication, the improvement of service user facilities at
the station and on the train is very important needed to
create comfort for users of transportation services train,
because the comfort variable has a significant effect
dominant in influencing purchasing decisions.
Venny Arianti - Personal Name
Yosi Pahala - Personal Name
Aswanti Setyawati - Personal Name
Prasadja Ricardianto - Personal Name
Yosi Pahala - Personal Name
Aswanti Setyawati - Personal Name
Prasadja Ricardianto - Personal Name
2541‐5808
NONE
electronic file
English
MBR (Management and Business Review),
2021
MBR (Management and Business R
MBR (Management and Business Review), 5(2) 2021, 265‐278
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