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E-Ticketing Service And Employee rofessionalism On Jabodetabek Krl Passenger Customer Satisfaction
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The purpose of this study is to determine the effect of E-ticketing service and employee professionalism on customer satisfaction on passengers at Bogor Station Jakarta-Bogor route. This study aims to investigate the effect of e-Ticketing and employee professionalism on customer satisfaction. The survey was conducted at Bogor Station with a sample of 204 using the Slovin Formula. randomly selected. Based on the results of the research, Customer Satisfaction can be increased directly to Customer Satisfaction and Employee Professionalism and indirectly from E-Ticketing Services with Professional Employee mediation to Customer Satisfaction.
Daniel Paundanan - Personal Name
Adenan Suhalis - Personal Name
Majraul Hidayat - Personal Name
Rini Setiawati - Personal Name
Peppy Fachrial - Personal Name
Adenan Suhalis - Personal Name
Majraul Hidayat - Personal Name
Rini Setiawati - Personal Name
Peppy Fachrial - Personal Name
2622-5778
NONE
electronic file
English
ITL Trisakti
2018
Jakarta
GROSTLOG 2018
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