Daniel Paundanan Primary Author Adenan Suhalis Additional Author Majraul Hidayat Additional Author Rini Setiawati Additional Author Peppy Fachrial Additional Author

The purpose of this study is to determine the effect of E-ticketing service and employee professionalism on customer satisfaction on passengers at Bogor Station Jakarta-Bogor route. This study aims to investigate the effect of e-Ticketing and employee professionalism on customer satisfaction. The survey was conducted at Bogor Station with a sample of 204 using the Slovin Formula. randomly selected. Based on the results of the research, Customer Satisfaction can be increased directly to Customer Satisfaction and Employee Professionalism and indirectly from E-Ticketing Services with Professional Employee mediation to Customer Satisfaction.