Fiqih Indrawan Primary Author Rendhie Andrian Additional Author Subandi Primary Author Indriyati Additional Author

this study aims to analyze the influence of service quality and customer satisfaction on customer loyalty. The method used for this research is descriptive analysis method with quantitative approach and using multiple linear regression. The data taken from this study is questionnaire data filled by users of the delivery company SiCepat Ekspres, in this study there were 100 respondents. This research method uses Stasticial package for the social sciences (SPSS). according to the study, we can conclude that the service quality and costumer satisfaction have a significant influence on costumer loyalty