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Handling Standard Operating Procedure Export Document Ocean Freight
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PT Schenker Petrolog Utama is one of the most prominent companies in Indoneisa
that handle services in domestic cargo delivery. In analyzing the problems in handling
Standard Operating Procedure (SOP) especially for export documents, the author uses a
tree analysis consisting of problem tree, target tree, and alternative tree. The irst analysis
is done in the process of handling export documents. After that, analysis on the root of
problem in handling export documents by using questionnaires—it successfully identiies
four problems: lack of human resources, poor communication among the employees in
handling export documents, computer network system which is in problem, and slow
response from the customer to conirm the export documents. Subsequently, analysis on
the solutions or alternative actions for such problems in handling export documents.
ISSN 2355-4721
NONE
electronic file
English
ITL Trisakti
2015
Jakarta
Jurnal Manajemen Transportasi & Logistik (JMTransLog) - Vol. 02 No. 01, Maret 2015
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