Prasadja Ricardianto Primary Author Agus Setiawan Additional Author Agus Pujianto Additional Author

PT Schenker Petrolog Utama is one of the most prominent companies in Indoneisa that handle services in domestic cargo delivery. In analyzing the problems in handling Standard Operating Procedure (SOP) especially for export documents, the author uses a tree analysis consisting of problem tree, target tree, and alternative tree. The irst analysis is done in the process of handling export documents. After that, analysis on the root of problem in handling export documents by using questionnaires—it successfully identiies four problems: lack of human resources, poor communication among the employees in handling export documents, computer network system which is in problem, and slow response from the customer to conirm the export documents. Subsequently, analysis on the solutions or alternative actions for such problems in handling export documents.