PENGARUH KUALITAS PELAYANAN PT. ANGKASA PURA I TERHADAP KEPUASAN PENUMPANG DI BANDAR UDARA INTERNASIONAL LOMBOK, PRAYA

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PENGARUH KUALITAS PELAYANAN PT. ANGKASA PURA I TERHADAP KEPUASAN PENUMPANG DI BANDAR UDARA INTERNASIONAL LOMBOK, PRAYA

The purpose of this study is to identify the effect of service quality topassengers’ satisfaction at Lombok Internasional Airport, Praya. The study applied quantitative method by distributing questionaires to 154 passengers of Citilink and Batik airlines from Lombok to Halim. The result of the study shows that there is a strong correlation betwen service quality and passengers’ satisfaction. The contribution value of service quality is 52,1% towards passengers’ satisfaction at Lombok International Airport, Praya.

Statement of Responsibility

Author(s)

Sandriana Marina - Personal Name
Dika Risit Maulana - Personal Name
Imam Ozali - Personal Name

Edition

Call Number

ISBN/ISSN

2407-635X

Subject(s)

service quality
passengers’ satisfaction

Classification

NONE

Series Title

GMD

electronic file

Language

Indonesia

Publisher

Publishing Year

2018

Publishing Place

Collation

Specific Detail Info

Jurnal Manajemen Bisnis Transportasi dan Logistik (JMBTL) Vol. 5 No. 1 September 2018

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