Record Detail Back
The Contribution of Service Performance and Information Technology on User Satisfaction at Tanjung Priok Port
- Share to:
This research aims to determine and
analyze the contribution of port service
performance and information technology to
user satisfaction at Tanjung Priok Port,
Jakarta. Several problems regarding the
condition of Tanjung Priok Port are related
to difficulties port service users, limited port
services, and limited application of
Indonesia Port Net information technology
for service users. This research applied a
quantitative method with a path analysis
model involving 62 companies as the
sample. The findings indicate that port
service performance has a direct positive
and significant effect. Port service
performance indirectly affects the
satisfaction of port service users through
the information technology of Indonesia
Port Net
Prasadja Ricardianto - Personal Name
Dedeh Suryani - Personal Name
Honny Fiva Akira Sembiring - Personal Name
Erni Pratiwi Perwitasari - Personal Name
Tri Mulyani Setyowati - Personal Name
Sri Mulyono - Personal Name
Devi Marlita - Personal Name
Dedeh Suryani - Personal Name
Honny Fiva Akira Sembiring - Personal Name
Erni Pratiwi Perwitasari - Personal Name
Tri Mulyani Setyowati - Personal Name
Sri Mulyono - Personal Name
Devi Marlita - Personal Name
2621-2862
NONE
electronic file
English
IJABIM
2022
International Journal of Applied Business and International Management
(IJABIM) ) Vol. 7 No. 2, pp. 105-115, August, 2022
LOADING LIST...
LOADING LIST...