Prasadja Ricardianto Primary Author Dedeh Suryani Additional Author Honny Fiva Akira Sembiring Additional Author Erni Pratiwi Perwitasari Additional Author Tri Mulyani Setyowati Additional Author Sri Mulyono Additional Author Devi Marlita Additional Author

This research aims to determine and analyze the contribution of port service performance and information technology to user satisfaction at Tanjung Priok Port, Jakarta. Several problems regarding the condition of Tanjung Priok Port are related to difficulties port service users, limited port services, and limited application of Indonesia Port Net information technology for service users. This research applied a quantitative method with a path analysis model involving 62 companies as the sample. The findings indicate that port service performance has a direct positive and significant effect. Port service performance indirectly affects the satisfaction of port service users through the information technology of Indonesia Port Net