Record Detail Back
PENINGKATAN KINERJA OPERASIONAL PERUSAHAAN JASA PENGURUSAN TRANSPORTASI DALAM MENINGKATKAN KEPUASAN PELANGGAN
- Share to:
The purpose of this study is to determine the
effect of service quality, port facilities, and container
stacking places on operational performance in increasing
the level of customer satisfaction. The method used in this
study is a quantitative method with descriptive type and
the data analysis technique uses Path Analysis. The
population in this study were 100 respondents consisting of
workers in Jasa Pengurusan Transporasi (JPT) companies
and JPT customers. The data collection technique uses a
questionnaire that has been tested for validity and
reliability. Based on the results of the study, it can be
revealed that among the quality of service, port facilities,
and container storage places, only JPT customer satisfaction
with port facilities affect customer satisfaction, both direct
and mediated by operational performance.
25415808
NONE
electronic file
Indonesia
management and business review
2021
LOADING LIST...
LOADING LIST...