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Impact of loading and unloading productivity on service user satisfaction
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This study is aimed at analyzing the effect of port service performance, occupational safety, and
health, and work safety on loading and unloading productivity and its impact on service user
satisfaction at Yos Sudarso Tual Port, Maluku province, in Eastern Indonesia in 2020. What was
found was the limited-service performance delivered to service users, resulting in dissatisfaction.
This could have implications for the less-than-optimal loading and unloading performance at Yos
Sudarso Tual Port. This study uses a quantitative method, with a path analysis model, with a total
of 40 samples. Research respondents are users of loading and unloading services. The findings, in
general, indicate that there is an effect of port service performance, occupational safety, and health
and work security on loading and unloading productivity which in turn has an impact on increasing
user satisfaction of Yos Sudarso Tual Port services. The key finding is that new investments are
needed which will require the ongoing capacity building and development of several port
authorities who are civil servants who will oversee port planning and operations and regulate
access to key port services and facilities.
Prasadja Ricardianto - Personal Name
Rosliawati Achyani Kosman - Personal Name
Tri Iriani Eka Wahyuni - Personal Name
David Sirait - Personal Name
Antoni Arif Priadi - Personal Name
Heri Subagyo - Personal Name
Edi Abdurachman - Personal Name
Muhammad Thamrin - Personal Name
Esterlinus Edwin Lermatan - Personal Name
ENDRI ENDRI - Personal Name
Rosliawati Achyani Kosman - Personal Name
Tri Iriani Eka Wahyuni - Personal Name
David Sirait - Personal Name
Antoni Arif Priadi - Personal Name
Heri Subagyo - Personal Name
Edi Abdurachman - Personal Name
Muhammad Thamrin - Personal Name
Esterlinus Edwin Lermatan - Personal Name
ENDRI ENDRI - Personal Name
NONE
electronic file
English
Growing Science
2022
Canada
Uncertain Supply Chain Management 10 (2022) 845–854
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