ROBI YOSIYANTO Primary Author Rully Indrawan Primary Author

Logistics process is an important part of online business activities, and is one of the success factors of an online business. The development of the e-commerce business in Indonesia is an opportunity for shipping service providers to be able to work together and become a solution to solve the problem of e-commerce logistics management. One of the shipping service companies is express delivery service. Delivery services needed in the process of online business activities as a third party that delivers goods sold by the seller to the location intended by the buyer. This thesis aims to support e-commerce customers in making the decision to choose the best shipping service providers. Analytical Hierarchy Process (AHP) method is used to develop decision-making model of delivery service selection in e-commerce. The AHP method takes advantage of expert judgment to determine criteria, sub criteria and alternatives to produce a recommendation. The Final result from this assessment show that SiCepat is the best alternative in delivering ecommerce products to customers. The Priority/Weighing Scale for the best alternative is Priority I SiCepat (0.4773), priority II J&T (0.2968), and Priority III JNE (0.2259).