Devi Ratnasari Primary Author

The objective of the research are as follows: (1) To determine the relationship between the standard operating procedure (SOP) with employee performance. (2) To determine the relationship between distribution service quality with employee performance, and (3) To determine the relationship between Standard Operating Procedure (SOP) and distribution service quality simultaneously (together) with employee performance. This research was conducted to employee in project department at head office of kawan lama retail corporate with a sample of n=68 people/respondent selected. The research are as follows: (1) There is a positive correlation between SOP (X1) and employee performance (Y) which the relationship variables SOP (X1) and employee performance (Y) is significant and very strong. (2) There is a positive correlation between distribution service quality (X2) and employee performance (Y) which the relationship variables distribution service quality (X2) and employee performance (Y) is significant and strong. (3) There is a positive correlation between Standard Operating Procedure (SOP) (X1) and distribution service quality (X2) simultaneously (together) with employee performance which the relationship variables between standard operating procedure (SOP) (X1) and distribution service quality (X2) is significant and strong to the employee performance (Y). Based on the result of research, Employee Performance could increase as the effect of the Standard Operating Procedure (SOP) and Distribution Service Quality.