HUBUNGAN KUALITAS PELAYANAN DAN KOMUNIKASI INTERPERSONAL DENGAN KEPUASAN PELANGGAN DI PT. PERTAMINA HULU ENERGI ONWJ

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HUBUNGAN KUALITAS PELAYANAN DAN KOMUNIKASI INTERPERSONAL DENGAN KEPUASAN PELANGGAN DI PT. PERTAMINA HULU ENERGI ONWJ

This study was aimed at investigating the relationship between Quality of Service, and
Interpersonal Communication with Customer Satisfaction
A survey was conducted at the PT. Pertamina Hulu Energi,
with a sample of 45 selected randomly.
The research concludes that there be positive correlation between : (1) the quality of service,
with customer satisfaction, (2) the interpersonal communication with customer satisfaction,
(3) Moreover there is a positive correlation between the quality of service, and interpersonal
communication with customer satisfaction
Therefore, based on the result of the study, customer satisfaction can be improved through the
quality of service, and interpersonal communication.

Statement of Responsibility

Author(s)

PURBANUARA PARLINDUNGAN - Personal Name

Edition

Call Number

ISBN/ISSN

Subject(s)

satisfaction
quality
service
communication
interpersonal
customer

Classification

NONE

Series Title

GMD

electronic file

Language

Indonesia

Publisher

Publishing Year

2010

Publishing Place

Collation

Specific Detail Info

TESIS PROGRAM PASCASARJANA MAGISTER MANAJEMEN TRANSPORTASI SEKOLAH TINGGI MANAJEMEN TRANSPOR (STMT) TRISAKTI

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