PURBANUARA PARLINDUNGAN Primary Author

This study was aimed at investigating the relationship between Quality of Service, and Interpersonal Communication with Customer Satisfaction A survey was conducted at the PT. Pertamina Hulu Energi, with a sample of 45 selected randomly. The research concludes that there be positive correlation between : (1) the quality of service, with customer satisfaction, (2) the interpersonal communication with customer satisfaction, (3) Moreover there is a positive correlation between the quality of service, and interpersonal communication with customer satisfaction Therefore, based on the result of the study, customer satisfaction can be improved through the quality of service, and interpersonal communication.