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KUALITAS PELAYANAN KESELAMATAN PENERBANGAN
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The purpose of this study is to determine the relationship between Employee Competence
(Co) and Quality of Service (Ku) with Aviation Safety (Ks). This research was conducted at
PT. Jasa Angkasa Semesta Tbk. Jakarta Export warehouse with n = 45 respondents decided
to keep due to saturated samples. The method analysis was simple linear regression, multiple
linear regression, simple correlation and partial correlation. The results of the research are
as follows; (1) there is a positive correlation between employee competency (Ko) and flight
safety (Ks), (2) there is a positive correlation between service quality (Ku) and flight safety
(Ks), and (3) there is a positive correlation between employee competency and quality of
service towards flight safety. Based on the results of the study, the flight safety can be
improved by increasing employee competence and service quality.
2407-635x
NONE
electronic file
Indonesia
ITL Trisakti
2019
Jurnal Manajemen Bisnis Transportasi dan Logistik (JMBTL) Vol. 5 No. 2 Januari 2019
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