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E-Service Quality dan Repurchase Intention Pada Travel Agent Online di Wilayah DKI Jakarta
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This research aims to identify the impact of e-service quality on repurchase intention of online travel agencies, especially in DKI Jakarta. On-line travel agency is a travel website (ecommerce) providing various services related to tourism, such as: on-line transportation and
hotel bookings and entertainment. On-line travel agency also serves as an alternative option
in addition to the conventional ones. This research employed quantitative approach. The data
was gathered by distributing on-line questionnaire to 96 online travel agencies users as the
samples. The data was then analyzed by using simple linear regression through SPSS 23. The
result shows that e-service quality is in good category while repurchase intention is in very
good category. The correlational value between e-service quality and repurchase intention is
in the strong category and the percentage that shows e-service quality affects significantly
positive to repurchase intention of 62,1% while 37,9% as the other variables not examined in
this research.
2407-635x
NONE
electronic file
Indonesia
ITL Trisakti
2020
Jurnal Manajemen Bisnis Transportasi dan Logistik (JMBTL) Vol. 6 No. 2 Mei 2020
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