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PENGARUH JADWAL SANDAR DAN KEBERANGKATAN KAPAL TERHADAP KUALITAS PELAYANAN KAPAL
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Reality check, there is always a late ship berthing activities or not docking on time at the
port. There are several reasons caused this which leads to the low quality of ship’s services.
This research was conducted at PT. Pertamina Trans Kontinental Balikpapan Branch with
quantitative research method and multiple linear regression analysis test equipment. The t
test and F test were used to test the significance. . Based on the results of the study,there is a
significant effect between ship docking schedule on service quality, and the relationship of
both positive with r value = 0.657 (strong). There is a significant influence between ship
departure to service quality and the relationship between the two is positive with a value of r
= 0.716 (strong). There is a significant effect between joint berthtime and departure
schedules on service quality, with a value of r = 0.75 in the category of strong relationships.
The regression equation is Ŷ = 1.161 + 0.359X1 + 0.624X2.
2407-635X
NONE
electronic file
Indonesia
ITL Trisakti
2019
Jakarta
Jurnal Manajemen Bisnis Transportasi dan Logistik (JMBTL) Vol. 5 No. 3 Mei 2019
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