Import Clearance Planning Study at Tanjung Priok Port- Jakart

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Import Clearance Planning Study at Tanjung Priok Port- Jakart

The objective of this journal writing is to see the gap between SPPB (Surat Persetujuan
Pengeluaran Barang or Import Customs Approval) preparation planning, SPPB respond,
and container delivery to importer’s premises that take place at OKATRANS (the brand of PT
Olak Kemang), and what are the proposed action plans to increase customer satisfaction in
term of right time container delivery, minimizing logistics cost, and improving dwelling time.
The research method used here is combining quantitative and qualitative description method.

Statement of Responsibility

Author(s)

Harry Purwoko - Personal Name
Alya Maulin - Personal Name

Edition

Call Number

ISBN/ISSN

2355-4721

Subject(s)

customer satisfaction
Dwelling Time
customer service
capacity planning
ocean trucking delivery

Classification

NONE

Series Title

GMD

electronic file

Language

English

Publisher

ITL Trisakti

Publishing Year

2019

Publishing Place

Jakarta

Collation

Specific Detail Info

Jurnal Manajemen Transportasi & Logistik Vol. 06 No. 03, November 2019

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