Revina Revina Primary Author Dewi Oktaviani Primary Author Didiet Rachmat Hidayat Primary Author Doddy Himawan Triyasa Primary Author Danang Darunanto Primary Author

In the industry 4.0 era – a variety of new technologies to added value. Industry 4.0 is the end – to – end digitalization of all physical assets and integration into the digital supply chain with value chain technologies. Digital supply chain brings down those walls and the chain becomes a completely connected that is transparent to all the actors involved from the shippers of goods, delivery service companies, and finally to the customers. Logistics as part of the supply chain has an important role in Indonesia. Specifically, in delivery services. Currently, the tracking of the delivery service company can only be executed from one drop point to another drop point. A trip between drop points cannot be traced so that the tracking becomes not transparent. Logistics roles in delivery service company should utilize the Internet of Things (IoT) in handling customer who needs real-time transparency routes and monitoring of temperature-sensitive pharmaceutical cargo and perishable cargo. If this is implemented, delivery service companies in Indonesia can be crowned as the most advanced delivery service company in the world. The research information system uses a quantitative method. The data collection technique used in this research was collected by filling out a questionnaire. The result shown indicates that delivery service companies in Indonesia may use Traceable e-Seal that are connected to the MyTraceable application as a solution to transparency route, real-time monitoring of temperature-sensitive goods. We prompt to use MyTraceable application and smart lock because it can increase customer satisfaction and delivery service company performance.