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Passenger Perception on Baggage Fees in Indonesia’s Domestic Flight Air Routes (Case Study on Lion Air Airline)
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Beginning in early 2019, Indonesian domestic flight charge an additional fee for baggage fees. Although the main reason for baggage fees is to intensify incomes for airlines, baggage fees also have an impact on airline operations. The purpose of this paper to find out the perceptions of passengers after the existence of a paid baggage policy based on their personal experience. The research explores more deeply the perceptions of passengers with in-depth interviews. Results of this study suggest an amount of advantages for separating baggage costs with additional services and products from major products for airlines in terms of generating revenue and maintaining market share.
Annisa Prili Khanza - Personal Name
Tsurayya Aliyah Marchsa - Personal Name
Wildan Wildan - Personal Name
Basri Fahriza - Personal Name
Veronica Parhusip - Personal Name
Tsurayya Aliyah Marchsa - Personal Name
Wildan Wildan - Personal Name
Basri Fahriza - Personal Name
Veronica Parhusip - Personal Name
digital
2622-5778
NONE
electronic file
English
ITL Trisakti
2019
Jakarta
GROSTLOG 2019
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