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THE EFFECTS OF THE FLIGHT SECURITY AND SAFETY FACTORS TOWARD THE EMPLOYEES’ PERFORMANCESOF LOW COST CARRIER (LCC) AIRLINE THAT DETERMINE THE CUSTOMER SATISFACTION (Case Study of Air Asia Airlines)
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The transportation continues to rise following the increase of national development. The kinds of air transportation are also increasing. Low Cost Carrier (LCC) is the airlines company that offerss cost, lower than Full Service Carrier airlines. One of the airline in Low Cost Carrier group is Air asia This research used primary data with 100 respondents who ever took Air Asia airlines. The method applied is quantitative research.and The data analysis is path analysis technique (path analysis) with data management used SPSS 26.0. The analysis result shows that in Air Asia 1.) The flight security and safety have significant effects toward the employees’ performances. 2) The flight security and safety have significant effects directly toward customer satisfaction 3) The flight security and safety have significant effects toward customer satisfaction throught the employees’ performances.
Intan Puspita Sari - Personal Name
Adika Yudha Pratama - Personal Name
Tito Warsito - Personal Name
Tri Mulyani Setyowati - Personal Name
Adika Yudha Pratama - Personal Name
Tito Warsito - Personal Name
Tri Mulyani Setyowati - Personal Name
2622-5778
NONE
electronic file
English
ITL Trisakti
2020
Jakarta
GROSTLOG 2020
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