Intan Puspita Sari Primary Author Adika Yudha Pratama Primary Author Tito Warsito Primary Author Tri Mulyani Setyowati Primary Author

The transportation continues to rise following the increase of national development. The kinds of air transportation are also increasing. Low Cost Carrier (LCC) is the airlines company that offerss cost, lower than Full Service Carrier airlines. One of the airline in Low Cost Carrier group is Air asia This research used primary data with 100 respondents who ever took Air Asia airlines. The method applied is quantitative research.and The data analysis is path analysis technique (path analysis) with data management used SPSS 26.0. The analysis result shows that in Air Asia 1.) The flight security and safety have significant effects toward the employees’ performances. 2) The flight security and safety have significant effects directly toward customer satisfaction 3) The flight security and safety have significant effects toward customer satisfaction throught the employees’ performances.