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THE ANALYSIS OF HEALTH ALERT CARD (HAC) DISTRIBUTION AND BODY-TEMPERATURE CHECKING TOWARDS CUSTOMER’S SATISFACTION AT SOEKARNO-HATTA AIRPORT IN PANDEMIC COVID-19 ERA
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This research aims at identifying the impact of management strategies and service quality on customer’s satisfaction through standardization. This survey was conducted using questionnaire from 100 passengers of Soekarno-Hatta Airport, the transportation services industry. The questionnaire was collected, and the data was analyzed using PLS-SEM. The results show the Integration of management strategies with standardization. In fact, standardization is very important to improve service quality; moreover, service quality has a higher impact on service quality. Customer’s satisfaction has a significant impact on standardization. The findings of this study improve the integrated framework for analyzing the role of standard management strategies and service quality to customer’s satisfaction
Bagus Putra Wibowo - Personal Name
Saskia Olivia - Personal Name
Alit Sodikin - Personal Name
Rehani Fitrina - Personal Name
Saskia Olivia - Personal Name
Alit Sodikin - Personal Name
Rehani Fitrina - Personal Name
2622-5778
NONE
electronic file
English
ITL Trisakti
2020
Jakarta
GROSTLOG 2020
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