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THE INFLUENCE OF THE SERVICE TO PASSENGERS’ SATISFACTION DURING PSBB AT BEKASI STATION
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The community considers trains as the main mode of transportation as the users of
trains increasing day by day especially in Bekasi station. Service is a resource that should exist
in any transportation industry. Before a service is offered to consumers,in this pandemic
situation, the industry should paid extra attention to service. To reduce the Covid-19 victims, the
government carries out a Large-scale Social Restriction or known as PSBB(Pembatasan Sosial
berskala Besar) in Indonesia for every transportation, especially rail transport. The study aims
to determine if the service in pandemic situation has an influence on the passengers. This study
used a descriptive quantitative approach with linear regression tools. The result indicates that
the service variable affects passenger service. Quantitative analysis showed strong independent
variables, i.e. the application of passenger service to the passengers’ satisfaction as variable
dependent.
Devi Ratnasari
2622-5778
NONE
electronic file
English
ITL Trisakti
2020
Jakarta
GROSTLOG 2020
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