Roid Zuhdi Chandika Primary Author Annisa Noer Fajrina Additional Author Aswanti Setyawati Additional Author Nuryadi Additional Author Sinung Tri Nugroho Primary Author

Many people began to use public transportation, especially the commuter line to travel from Jabodetabek area, especially in the satellite city of Jakarta, Bekasi City. Motorcycle is the most used vehicle to get to Bekasi station because it is easier to use and faster than other vehicle. By distributing questionnaires containing 14 questions to users, which are reviewed from the dimensions of Tangibles (Physical Form), Empathy (Sympathy), Reliability, Responsiveness and Assurance (Guarantees) using a Likert scale 1 to 5, researchers could understand the problem from the weight value calculation. The 5 questions with the lowest weight are used as the main problems to be used as questions for the interviewees. Some road points which are uneven and perforated can interfere with driving comfort. The official parking capacity of Bekasi station is still insufficient for commuter line users. So many commuter line users park their vehicles in non-official parking lots. The high and increasing needs for commuter lines increases the number of users and parking space requirements for transportation transfers mode also increased.