Juliater Simarmata Primary Author Yulianti Keke Primary Author Ridzeki Akbar Primary Author

Abstract: Garuda Indonesia, as the first airline that is moving to Terminal 3 is facing a serious issue regarding on-time performance as the new terminal is not completely prepared for operations. This research is conducted using a comparative method to compare the on-time performance of Garuda Indonesia in the first half of 2016 (January to June 2016) and the second half of 2016 (July to December 2016) and point out the issues in the Terminal 3 of Soekarno-Hatta International Airport where Garuda Indonesia’s domestic flight operations is conducted. Keywords: airline, on-time performance, airport, terminal, airline operations