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Institut Transportasi dan Logistik TRISAKTI
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"farida Jasfar"
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Building E-Loyalty Formed by E-Recovery Service Quality Mediated by E-Service Recovery Satisfaction and E-commitment on Online Travel Agent Customers in Indonesia
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: Dian Artanti Arubusman - farida Jasfar - Robert Kristaung - Willy Arafah - Hamdy Hady -
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Integrated Marketing And Internal Marketing In Relation To Establishing The Satisfaction And Loyalty of LCC Airline Customers In Indonesia
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: Juliater Simarmata - Suparwan Cecep Kosasih - farida Jasfar - Robert Kristaung -
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